New billing support portal now available to customers

The Defense Counterintelligence and Security Agency has launched a new Billing Support Portal intended to give its working capital fund customers a consolidated view of their funding and invoices. The interface, managed by DCSA’s Office of the Chief Financial Officer and hosted on the agency’s Government Service Portal, is designed to centralize financial details and streamline customer support.

DCSA began sending registration information to initial users in March 2026 and is continuing to onboard additional customers. After enrollment, users can see total charges, available and remaining funds, active funding agreements, and any open billing cases, and they can submit invoice challenges or general questions to the billing team through the same portal.

The customer-facing tool builds on the agency’s Billing and Collections Capability, or BACC, an application within DCSA’s ServiceNow-based Enterprise Service Desk that consolidates operational transaction data. BACC automates validation and two-way data exchanges with the Defense Agencies Initiative financial system, replacing manual revenue recognition and accrual processes and aiming to cut the risk of backlogs, delayed bills, and duplicate or outdated entries that can occur when multiple financial systems are in play.

DCSA rolled out the first version of BACC in November 2022 and has expanded it in phases. By May 2025, the agency completed BACC’s transition to ServiceNow by integrating all Background Investigation data, adding to previously incorporated invoice data for Continuous Vetting, Expedited Screening Protocol, and Investigative Service Provider services.

“BACC enables DCSA to automate several customer account management functions and leverages standardized and repeatable system-initiated communications that will include monthly account fund status notifications, burn-down rates, and customer notifications when funding concerns or delinquencies exist,” said Adam Watson, chief of the Customer Accounts Management Branch within OCFO.

While BACC underpins data quality, the portal provides the front-end view customers will use to track billing by product and service. John Dingman, co-lead for the Billing Support Portal, said, “The Billing Support Portal empowers our partners with direct access to centralized billing information and heightened transparency for a straightforward, on-demand experience.”

Registered customers can access the tool by logging in at esd.dcsa.mil/dcsa_gsp, selecting the Billing Support Portal from the Services menu, and using the built-in virtual tours to learn the features.

The rollout is part of a broader financial management modernization effort aimed at sustaining DCSA’s working capital fund operations and giving partners greater visibility into their accounts. The agency said it will keep refining billing processes with regular stakeholder feedback and ongoing process improvements.